Frequently Asked Questions
I want to book a session with a Rooted Compassion counselor. What do I do now?
Please complete the contact form. Our client care specialist will speak with you about the details of your needs to make sure you are paired with the best therapist for you. She will also offer you a 15 minute phone consultation with the therapist of your choice to ensure you feel good about your decision.
Are you seeing people in person or on video?
Both! While we predominantly see clients via a secure video platform, some of our therapists are seeing clients in our office in Cincinnati, Ohio. Video therapy is available to all Ohioans.
What is with all the talk about neuroscience on your website?
We have extended training in knowing the latest in neuroscience – or understanding how the nervous system is the real system behind our feelings. We know, from personal experience, that this is what facilitates healing and creates lasting change.
What about insurance?
We accept Custom Design Benefits insurance. We are out of network with all other insurances. We do accept HSA/FSA cards and are happy to provide you with the paperwork necessary for you to submit your claims to your insurance company. Each of our clinicians sets their fee. These fees range from $240 to $100 for an intake appointment and $200 to $85 for regular 50-minute sessions. Payment is due at the time of service. Any appointment canceled within the 24 hours prior to the appointment time will be charged the full session fee.
What if you do not accept my health insurance?
All of our therapists have self-pay rates. We recommend using the app Mentaya to submit for reimbursement.
What is Mentaya? How does it work?
Mentaya is a fast way to claim your money back, when your provider does not accept your insurance plan.
Mentaya allows clients to view their deductible, see how much is satisfied to date, and how much reimbursement they can expect from their insurance plan. In many cases, this can be done prior to booking an appointment with us!
How does it work?
Download the Mentaya app here.
1) You pay your therapist out of pocket and receive a receipt (also known as a “superbill”)
2) You use the Mentaya mobile app to submit a reimbursement claim to your insurance company
3) Mentaya updates you on the status of your claim
4) You receive a reimbursement check from your insurance company (or an equivalent amount applied to your OON deductible, if applicable)
How will I know where to go?
We are located at 11438 Lebanon Rd., Suite H, Cincinnati, Ohio 45241. We are located in the Park Place office plaza and across the street from Sobra’s Auto repair.
What hours are counselors available?
Our counselors have varying hours. Our Practice Manager can help set you up with the right counselor for you.
How often will we meet?
You get to decide! Your counselor will work with you to make the best decision for your mental health healing.
Do you follow HIPAA?
Please click on this link to review our HIPAA policies.
How do I contact your licensing board?
Here is the link to their website.
What is a Good Faith Estimate and the No Surprises Act? How do they work?
You may obtain a good faith estimate of our charges upon request prior to scheduling with us.
The No Surprises Act is a federal law which provides you with the right to a good faith estimate of the cost of services at our practice. However, Ohio licensing board rules require us to provide you with the actual cost of our charges in a written informed consent form to which you must agree prior to our providing services to you. That will be available to you prior to you being seen for services and prior to any billing. In most cases it is impossible to estimate how many sessions you will need, and that will not be determined until your concerns are evaluated and will also vary based on the progress that you make, which depends in part on your efforts with the process. You will be free to discontinue services at any time or the services may otherwise be terminated in accordance with the informed consent form language.
Although the No Surprises Law says that you may initiate a dispute process if the actual charges are substantially in excess of the Good Faith Estimated charges, i.e. if you are charged $400 more than the estimated cost for a session or for the total estimate provided, that is unlikely to happen and would be a violation of licensing board rules, since you will be agreeing up front to actual charges per session prior to being seen. Dispute information is available upon request, however. Any changes to our fees will require a change in the informed consent form fees, which you must agree to prior to having them go into effect, otherwise the fees will remain in effect for 12 months.
I am in crisis, how can I get more immediate help?
Here are some resources available to help if you are needing more immediate, crisis, services:
Crisis Text Line
Text HOME to 741741
Substance Abuse and Mental Health Services Administration National Helpline
(800) 662-4357
National Suicide and Crisis Lifeline
#988
Chat online
Suicide Hotline 1-800-SUICIDE (784-2433)
1-800-273-TALK (8255)
Suicide Prevention Hotline 1-800-827-7571
Here are local lines:
Crisis hotline 24/7 call 513-281-CARE(2273) or Text Talbert to 839863.
Butler County
Mobile Crisis Team and Consultation
24-hour Hotline: Need someone to talk to? Call the same Mobile Crisis Team phone number above. They are there to help!
Text NAMI to 741-741
